Return & Refund Policy

At Kasika Teas, we strive to provide you with the finest quality products and an exceptional customer experience. We understand that sometimes situations may arise where you need to return a product or seek a refund. This Refund and Returns Policy outlines the processes and guidelines for requesting refunds and returns.

1. Returns and Exchanges:
If you receive a product that is damaged, defective, or different from what you ordered, we are here to assist you. You can initiate a return or exchange within Refunds 7 Days from the date of delivery. To be eligible for a return or exchange, the product must be in its original packaging and unused.

2. Process for Returns and Exchanges:
To request a return or exchange, please follow these steps:

  • Contact our customer support team at Call us : +91 9781110990 or info@kasika.co.in within 5 days] days of receiving the product.
  • Provide your order number, a description of the issue, and any relevant photos if applicable.
  • Our customer support team will guide you through the return or exchange process.

3. Refunds:
We offer refunds for products that are damaged, defective, or not as described. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [number of days] days.

4. Non-Refundable Items:
Certain items, such as gift cards, are non-refundable.

5. Return Shipping:
If a return is requested due to an issue on our end (e.g., damaged or defective product), we will cover the return shipping costs. If the return is due to reasons not attributed to us (e.g., change of mind), you will be responsible for the return shipping costs.

6. Exchanges:
Exchanges are subject to product availability. If the requested product is not available, we will process a refund for the original product.

7. Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer support team at Call us : +91 9781110990 or info@kasika.co.in. We are here to assist you and ensure your satisfaction with our products.

8. Changes to Policy:
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated.

Effective Date:
This Refund and Returns Policy is effective as of 20-07-2023.